Table of Contents
Chat
One way to contact HR Block support without calling them is by messaging their Twitter/X support account @HRBlockAnswers.
Phone
HR Block only lists phone numbers on their website for contacting customer support:
“For general support, contact your tax office or our client service team.”
- H&R Block Client Service: 1-800-HRBLOCK, 1-800-472-5625
- Emerald Online Support: 1-866-353-1266
- Spruce Customer Support: 1-855-977-7823
Download Previous Versions of HR Block Software
If you lost your old installation file or download link, you can get a free replacement download link from HR Block's Twitter/X support account @HRBlockAnswers, as long as you have the email and billing address info from your purchase of HR Block software.
For 2021 I needed to request both a federal download link and another download link for the state in which I filed, before I was able to open my old return file.
You may need to download the additional state and federal updates, after installing, from: https://www.hrblock.com/tax-software/updates-back-editions/prior-year/